Search Results Category: Support

How can I price my walkers different than the rest of the fleet?

by WIMPmaster
Published on: February 14, 2011
Categories: Support
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For those walkers in congested downtown areas, you can now count blocks and price accordingly. Just setup the Zones for your downtown area. Next, be sure to assign a numeric value to the Latitude and Longitude fields. The program will find the distance between Latitudes and Longitudes and add accordingly.

Example: Zone A1 is 3 blocks west of D3 and 2 blocks north. 3 + 2 = 5 blocks.

I think I lost some orders

by WIMPmaster
Published on: February 12, 2011
Categories: Support
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Check your page preferences. Remember that you can search forward, backwards or even forward and back.

Can I set it up to give away first 10 pounds or 15 minutes of waiting time for free?

by WIMPmaster
Published on: January 24, 2011
Categories: Support
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Yes. Just add a wait, mileage, piece count or weight record with the Lower Limit set to zero. In Upper Limit put in the amount you want to give away for free.

For example: 15 lbs. with 10lbs. for free….you will multiply 5lbs. by your rate and charge accordingly.

Can I price by piece count?

by WIMPmaster
Published on: January 17, 2011
Categories: Support
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Yes. Piece count works just like Weight, Mileage, and Waiting time.

How can I get a report of all the jobs a driver has done?

by WIMPmaster
Published on: January 15, 2011
Categories: Support
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There are two options. You can run a Driver report, and view a plotted map of all the driver’s spots. Or: since all tables are exportable (with proper permissions), you can send an emailed spreadsheet of the driver’s jobs.

Note: Microsoft ™ has a limit of 65,536 records, so you may have to split it into half-year or quarterly reports.

How do I bill at the end of the year?

by WIMPmaster
Published on: January 15, 2011
Categories: Support
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-  Close the previous year, then bill the current year.

How do I charge a higher rate on Holidays?

by WIMPmaster
Published on: November 23, 2010
Categories: Support
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First, the system needs to recognize that the Pickup Date is a Holiday. From the pull-down menu, select Operation->Holiday, choose the date that the Holiday occurs on, then add your Description and click Insert.

Next, you will need to add the rate increase for Holidays. From the pull-down menu, select Operation->Multiplier, input the Pricing Level of the Customers this will apply to. Next select One Customer or All. Days will be selected on the update page, select Job Type or All, select Job Level or All, Starting and Ending times and finally, input your rate (1.00 = 100%), after you click Insert, you will be sent to the update page. Now you can select Holiday and your new rate for Holidays is complete.

See video demo here

How do I increase a Customer’s Credit Limit?

by WIMPmaster
Published on: November 23, 2010
Categories: Support
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You’ll need to have permission to edit in Customer Update. To edit a Customer’s record, either call up the Customer in the ‘Customer Action Menu’ in the Operation module or from ‘Customer Maintenance’ in the Receivable module. Click on the ‘Financial’ leaf and change Credit Limit.

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